This guide suggests procedures for reporting and acting on various types of incidents (equipment failures, software malfunctions, outages, security incidents) to ensure a quick, effective and orderly response to the incident. The purposes are to contain initial and resulting damage and to learn from the incident. The guide is intended primarily for small or medium-size businesses, or for a single operating site in an organisation with multiple sites.

These document templates are included in the guide:

Company Incident Response Procedure
Incident Response Instruction for the Reception/Security Guards
Incident Response Instruction for Computer Operations
Checklist for Bomb Warnings or Other Threats by Telephone 

The material may be used to support the implementation of information security management systems (ISMS) according to the standard ISO/IEC 17799 (27002).

Latest Version
2.1 (August 2006)

Delivered Material
As a standard we will ship the Disaster Recovery Planning Guide for Computer Services in electronic form on a diskette, on a CD, or over the Internet:

The complete manual (approx. 50 pages) as a pdf file.


The template plans and instructions also as documents in a format compatible with Microsoft Word for Windows, Version 2003 or later.  Optionally, we can deliver this material in Rich Text Format (RTF).

For a premium we will also ship a printed manual.

Price
The price per electronic copy for the Business Incident Management Guide is: 
 

Mailing address in	Price
Sweden	SEK 595
United Kingdom	GBP 50
Other EU countries	EUR 70
United States	USD 90
All other countries	USD 90

The price supplement per copy of a printed manual is:

The amount charged is subject to Swedish value-added tax (VAT), currently 25 per cent, in these cases: 

1. Purchaser's mailing address is in Sweden.
2. Purchaser's mailing address is in any EU country, unless the purchaser provides a valid VAT Registration Id. when ordering.

In all other cases, the amount charged is exempt from Swedish VAT.

The price includes air mail delivery, but excludes VAT, sales tax, and other taxes, levies, duties or charges, if any, in the purchaser's country.

We will send our invoice with your material. Terms of payment: Net thirty days from our shipping date.

Right to Use and Modify the Electronic Material
The price also includes a licence that grants you the non-exclusive right to use and modify the electronic material to develop customised incident management documents for a single site, such as an office building, plant, computer installation, or any other geographically separated location. Please contact us for a price quotation, if you want to acquire a multi-site licence.

If Our Product Does Not Meet Your Needs . . .
Should you not like our product, you may return it. Our only conditions are that the seal of the diskette package is unbroken and that you return the material in undamaged condition within fifteen days from the date of receipt. The sender must pay the return postage.